Refund policy

Once you have received the goods, if you decide you would like to return them to us at :

JIAMINI GROUP LIMITED 

P.O BOX 59105-00200

NAIROBI, KENYA

+254-714-529-981

 

You may do so at your own cost within 14 days of your online order delivery date.

We recommend that you use a secure and trackable means of returning the goods to us and you insure your return, as you will be liable for any damage to or loss of the goods until we receive them.

You cannot return the goods where the goods have been opened, tampered with or used, unless the goods are faulty or not as described.

Where you have cancelled your Contract or returned goods to us in accordance with these terms and conditions, you will receive a full refund of the price you paid for the goods, and in the case of contract cancellation this refund will include any applicable delivery charges.

We will process the refund due to you within 30 calendar days of the day on which you gave us notice of cancellation or your intention to return the goods to us. We will refund you on the credit card or debit card used by you to pay.