FAQs

1. Payments
 Payments made directly online can be done through Paypal.
(Please note that an order will only be accepted once the payment has been received). Do not hesitate to contact us if you have any questions. 

2. Delivery
Delivery to countries outside Kenya will be made by Express Courier. We charge a flat rate fee of $10. Kindly note that the shipping charges do not include any customs or duty charges. Jiamini shall not be responsible for any tax or duties applied in the country of destination. 

3. Returns
If you wish to return a product please email us and we will send you a return form that you will need to fill in and send back to us so we can then evaluate if we will accept the return. 

4. Problems with delivery
If there is any problem with your delivery such as damaged items we will need you to immediately send us an email with a picture of the damaged goods. If there is any other problem with your delivery please send us a message and we will try to solve the problem as soon as possible. 
 

Hello You!

Join our mailing list